These are the terms and conditions on which we supply to you any of the goods listed for sale on this website. Please make sure you understand these terms and conditions of sale before ordering any goods from our site. By ordering any of our goods, you agree to be bound by these terms and conditions.

Where the words "we", "us" or "our" are used in this site, this refers to Redring Xpelair Group Limited. Where the word "you" or "your" is used in this website, this refers to the person using the website.

Redring Xpelair Group Limited is registered in England No. 00306008. Our registered office is Redring Xpelair Group Limited, Millbrook House, Grange Drive, Hedge End, Southampton SO30 2DF, United Kingdom.

Our VAT number is GB 287 1315 50

Service Availability

Goods on this web site are offered for sale only to businesses located in, or to consumers resident in, the mainland UK. We do not accept orders from outside the mainland UK.

Not all products listed on this website are available for purchase.

To avoid disappointment, should an item be shown as Out of Stock we advise contacting us by email at technical.services@rxg.co.uk before placing an online order to determine when the item is likely to become available.

Your Status

By placing an order through our site, you confirm that you are (a) at least 18 years old (b) resident in the United Kingdom (c) legally capable of entering into binding contracts.

Website Content

We do our best to make sure that all information such as, but not limited to, item descriptions, specifications, prices and stock availability is accurate and up to date. We will indicate if an item is in stock at the time of viewing relevant pages on this website however we cannot guarantee the availability of any item at the time of order fulfilment. We attempt to promptly withdraw from sale those items that are no longer available or are out of stock for an extended period of time.

Contract Between Us

After you place an order, you will receive a confirmation of that order from us. This is an indication only of our receipt of your order. Please note that this does not mean that your order has been accepted and it does not indicate that a contract exists between us. Your order constitutes an offer to us to buy a product. We will indicate acceptance of your order by sending an email to the address given by you on your order form, once payment has been received by us and we are able to dispatch your product. The contract between us will be formed when we send you this confirmation, and this will be a legally binding agreement between us.

Pricing and Payment

The price of our products will be as quoted on our site from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of which a contract has been confirmed by us.

Prices throughout the website are quoted in Pounds Sterling exclusive of VAT, but prices and the applicable VAT at the prevailing rate will be displayed separately at the checkout. Payment can only be accepted in Pounds Sterling. The prices displayed are only available for purchases made from the website.

At the end of the shopping process you will be shown the final amount and asked to confirm your order before it is finalised. Acceptable methods of payment are only those shown at the point of checkout. No products will be despatched without the receipt of cleared funds.

This site and any credit/debit card details entered by you are transmitted over a secure (SSL) link using 128-bit encryption.

If a mistake has been made in pricing, or we are no longer able to supply a particular item within a reasonable period of time, we will contact you to ensure that the price and/or substitute is acceptable.

Carriage Charges

Quoted prices exclude delivery charges.

Our current delivery charges will be as quoted on our site from time to time and will be calculated to give you the total price at the checkout. We reserve the right to adjust delivery charges for any orders incurring excessive packaging or shipment costs. In the unlikely event that this proves necessary, we will contact you for approval before we despatch your goods.


We only deliver to UK mainland addresses.

Once a contract is confirmed by us, we aim to deliver your order within 3 to 4 working days. We cannot accept any liability for the consequences of any delay in delivery in any event.

Cancellation & Returns

By Us:
Should any error occur or if an item is unavailable for an unreasonable period of time we will contact you to cancel the order. If this occurs, any payment made by you will be refunded in full. We will not be obliged to offer any additional compensation for disappointment suffered.

By You:
You may cancel an order any time prior to despatch of the goods by contacting us at technical.services@rxg.co.uk or by telephoning our sales office on 0344 879 35 88*. In this case you will receive a full refund.

If you wish to return a product within fourteen days after the receipt of your goods, you will need to contact us first by emailing returns@redringxpelair.com when we will arrange for collection or send a pre-paid returns envelope depending upon the size of the goods to be returned.

Any goods returned must be in the original condition and packaging, along with all paperwork relating to the sale. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Upon receipt of the returned goods we will examine them and determine your refund taking into account any compensation due to us as a result of non-compliance with these terms. We will process the refund due to you as soon as possible and send an email notification. Any refund will be paid only to the original credit/debit card used to purchase the goods.

This provision does not affect your rights under consumer law.


If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us via phone or email of the problem within 14 days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us of the problem in writing at our contact address within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be: 
a) to make good any shortage or non-delivery; 
b) to replace or repair any goods that are damaged or defective; or
c) to refund to you the amount paid by you for the goods in question.

You must observe and comply with all applicable regulations and legislation regarding the installation and/or use of the goods.

We will not be liable to you for losses that result from our failure to comply with these terms and conditions that fall into the following categories: (a) loss of income or revenue; (b) loss of profits; (c) loss business or goodwill; (d) loss of anticipated savings; or (e) waste or management or office time howsoever arising out of any problem you notify to us under this condition. However, this condition shall not prevent claims for foreseeable loss of, or damage to, your physical property.

If any item is found to be faulty within the guarantee period, please contact our Technical Service team using the details on this website.

The guarantee specifically excludes any fault caused by accident, modification, neglect or misuse.

These terms do not exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; (d) defective products under the Consumer Protection Act 1987; or (and other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect any rights under consumer law.


All notices given by you to us must be given to us at technical.services@rxg.co.uk unless directed otherwise. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

Events Beyond Our Control

We will not be liable to you for any failure to deliver goods you have ordered, or any delay, or for any damage or defect to goods delivered caused by events beyond our reasonable control including (without limitation) strikes, lockouts and other industrial disputes, breakdown or unavailability or systems or this website, flood, fire, explosion or accident.


Your privacy as an individual and as a customer is important to us. Information that we collect will be used in accordance with our privacy policy. By using our site, you consent to such processing and you confirm that all data provided by you is accurate.


If we fail to insist upon strict performance of any of your obligations under a contract between you and us, or if we fail to exercise any of the rights or remedies to which we are entitled, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

A waiver by us of any default will not constitute a waiver of any subsequent default.


If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a contract entered into between you and us are invalid, unlawful or unenforceable to any extent, the terms will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

Entire Agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Law and Jurisdiction

Any contract between us and you is made in England and shall be governed in all respects under the provisions of English law.

Third Party Rights

A person who is not a party to these terms and conditions or a legally binding contract between you and us shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1990.

Contacting Us

If you wish to contact us for any reason, please use the details on the Contact Us page.

*Calls to us cost no more than a national rate call to an 01 or 02 number and are included in mobile bundled minutes.